Carlos Menendez has Servicing Vehicles in "His Blood"

Since the age of 16, changing oil and tires in high school, and then working at a Tampa dealership, Carlos Menendez has lived to service cars, trucks, SUV’s, and vans. By 19, he had become a Certified Master Technician at Brandon Chrysler-Plymouth. He continued as a mechanic until 1989 when he became a Service Advisor. Carlos moved to Melbourne and joined Big Joe Brett’s GATOR Chrysler in 1990 as the Service Director. He continued in that capacity through 2005, when Big Joe Brett began his semi-retirement from GATOR!

Carlos Menendez is now Co-owner, and continues to oversee all aspects of the Service Department, as well as other Managerial duties at Gator Chrysler-Suzuki. He totally embraces the “family-oriented” style that GATOR is famous for.

A TEAM OF PROFESSIONALS

“Without good employees, we wouldn’t be able to satisfy our customers,” Carlos explains. “All of our technicians are ASE certified and factory trained, and we pride ourselves on knowing these vehicles better than anyone.” He adds, “We also have all the special tools and latest diagnostic equipment to get the job done right.”

“We have technicians who have been here more than 17 years, and our parts manager has been with GATOR over 32 years,” Carlos adds. “One of our full-service body shop techs has been here over 18 years, and we have administrative personnel who have been here over 22 years,” he beams. “The longevity of GATOR employees is a great indicator of how well we treat our employees and in-turn, how well GATOR customers feel they are treated.” Carlos continues, “When you service your vehicle at GATOR, you become part of our dealership’s “family”, and I guarantee you will see THE GATOR DIFFERENCE as a result!”

17 YEARS of 5-STAR SERVICE

“Being recognized as a 5-STAR DEALER for over 17 years means we have a made a long-term commitment to providing each and every customer with the service they deserve,” Carlos explains. “The honor is a result of quality customer satisfaction and fix-it-right scores, sales satisfaction scores, training that everyone in the entire dealership is required to take and pass, tools, equipment, facilities- all have to meet very high standards,” he continues. “A team of examiners from Chrysler comes to our dealership every year to inspect our facility, take photos, and interview the entire management group,” Carlos adds.

“Our team of mechanics include six Certified Master Technicians, four Suzuki-trained Techs, and provides total factory-trained expertise when it comes to any Chrysler, Dodge, Jeep, or Suzuki issues,” he states. “We also have an excellent ability to service Dodge Diesel Trucks, and our Techs take great pride in making sure every used vehicle we offer is safe and ready for the road- as we do a thorough multi-point inspection before each one is offered for sale,” Carlos adds. “And, our Award-Winning Body Shop repairs all makes & models, and works with every insurance company,” he concludes.

Carlos is also proud to be an authorized dealer for ten brands of tires. “We pride ourselves on being a ONE-STOP SHOP where GATOR customers can take care of all of their automotive needs, and that includes having our great selection of tire choices on hand,” he explains. “In this business, you have to do what’s right, be fair, and go out of your way to make every customer happy- THAT’S WHY we’re here!”